Company of Heroes: Eastern Front

Eastern Front Mod (Read-Only) => Bugs & Tech Support => Topic started by: Copernicus on May 27, 2011, 11:45:16 AM

Title: [1.4] Game crashes/freezes - Post here
Post by: Copernicus on May 27, 2011, 11:45:16 AM
We figured out the TEMP Folder Full Error.
See here (http://easternfront.org/forums/index.php?topic=1677.msg56631#msg56631) for more details.


Please include the following files:

*Documents/My Games/Company of Heroes/warnings.log
*Documents/My Games/Company of Heroes/LogFiles/scarlog.[Date-and-Time].txt
*Temp/RandomLettersAndNumbers.dmp (see below)

How to get the DUMP file

Additional Information
Please provide the following information as well.

*What map were you playing?
*Which factions were involved?
*What were you doing when the crash occurred? Try to be as accurate as possible!
*Do the crashes happen during every or almost every game?


Doing this helps us figure out the cause of the crashes easier, and fix them. Posts without any relevant information will be deleted.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Jeff 'Robotnik' W. on May 27, 2011, 07:20:28 PM
heres the logs for a crash caused by a shell from another tank hitting an SU-122

Thanks.
-cope

Title: Re: [1.4] Game crashes/freezes - Post here
Post by: BDNeon on May 28, 2011, 02:39:56 AM
I honestly don't have the slightest idea what triggered this one, just randomly happened about 10 minutes into the match during a skirmish between some conscripts, upgraded naval infantry, and a commisar against some Panzergrenadiers. It was a 3v3 with 5 AI players on Hedgerow Siege, 3 Soviet vs 2 Wehr and 1 PE, me being one of the soviet players.

Can't analyze this one without a dump file.
-cope
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: xenotype on May 28, 2011, 06:08:17 AM
Same as above except on Montherme.  No idea what triggered it.  Naval infantry present. ~10min into match.

CoH was running out of memory and failed to allocate memory. System specs/dxdiag?
-cope.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: brandonn2008 on May 28, 2011, 06:33:32 AM
Here is a new dump file and all logs from the time. Map was a custom map called graves bridge. Was playing as Russia with three Russian allies against 2 WM and 2 PE, all AI.

CoH was running out of memory and failed to allocate memory. System specs/dxdiag?
-cope.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: cangarujack on May 28, 2011, 02:51:45 PM
hello!!! i'm two problem with the EF mod...
ONE: when i lauch the EFlauncher.exe, start the check for update and the application crash....why? i've dasabled check for update at the startup of EFlauncher.exe and the game is functionally...but, when i play skirmish whit the soviet, at the start of the game when i select the unit engeneer the game crash!!!! why???
i use COH tales of valor v2.601
eastern front mod 1.40full
windows 7 professional 64bit
intel i7 980x
2 way sli nvidia gtx580
6GB ram

please, can you help me???
sorry for my english, i'm italian, i don't speak english very well

Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Copernicus on May 28, 2011, 05:19:18 PM
Install patch 2.602 for CoH. No other patch is supported.

PS: I'm also sorry for your English ;).
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: furby on May 28, 2011, 05:49:52 PM
Hi
in fist BIG Thx for all your job =D
here my contribution to the crash report for 1.4

I tried to play "all" possible maps. But I have always a crash report after 1 minute of game. (so I don't know what it happened for the crash)
I played always SU with American ally, versus WH.
1vs1, 2vs2....

There files are crash report for the map "Godno"
I : SU
ally : American (middle)
Enemies : 2 WH  (hard)

please excuse my English, i' m French
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Copernicus on May 28, 2011, 06:04:15 PM
You're using v2.601. Update to 2.602.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: brandonn2008 on May 28, 2011, 08:27:23 PM
I did run out of memory? Wow. Can't wait for games to be coded for 64-bit systems. I've got 8GB+2GB video ram and it can't even all be used!

Anyways, here is my DXdiag results.

Also, my system:
AMD Phenom II X4 @2.8GHz
8GB DDR3 RAM @1333MHz
AMD Radeon HD 6950 2GB

My friend's system:
AMD Phenom II X6 @3.2GHz
8GB DDR3 RAM @1333MHz
Nvidia GTX 470 1.25GB

Why does this not seem to crash on vanilla CoH, but crashes even with lowest settings on EF?
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Copernicus on May 28, 2011, 09:12:12 PM
It failed to allocate memory and the most likely reason for this is that you're out of memory.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: BDNeon on May 29, 2011, 01:16:39 AM
Can't analyze this one without a dump file.
-cope


I tried to find the dump file per your instructions, but I didn't find it anywhere in that folder. What does the file typically look like, is it a hidden file or something?

Edit:

Hmm, crashed again, this time I DID find a dump file.

3v3 on Kiev, 2 Soviet AI and me vs 3 Wehrmacht, half hour into the match towards when things were wrapping up I tried to get my two IS2s and my IS3 to move to a new location when it crashed. It seems like a lot of these crashes are occuring after move to location commands.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: revoluzer on May 29, 2011, 09:20:46 AM
I can't remember the map/situation/faction buth here are the files:


Post Merge: May 29, 2011, 02:12:49 AM
Another one:
I was playing as Wehrmacht vs. Sovjet CPU on Vienna.
Don't know what could have caused the crash.
I was producing an mg42 and having some skirmishes with the enemy

For me, the game is unplayable due to the sheer amount of crashes that happen to me.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Arcanine on May 29, 2011, 02:45:13 PM
Hi. tnx for good mod. But its crashing often(
map - Battle on river (6)
players - me WM. ally CPU (hard - PE, exp - WM), enemy CPU (hard - Brit, exp - USA, exp - USSR)
don't know what can trigger crash.
game crashing every game on different moments. earliest - 10min after start. latest - 1 second after win.

Graphic settings - medium and high
PC: CPU - i3 3.2ggc
RAM - 4gb
video - 9600GT 1gb
free HDD space - 350gb.

also dump file doesn't exist 0_o. and i don't know what scarlog you need - i give 2.

PS. sorry for my bad english. another time i hope dump file will be exist.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Arcanine on May 29, 2011, 04:08:03 PM
another game, another crash.
program sayd - Cannot create error report. Pls, check, that in your TEMP folder enoght free space.
Before starting that game i cleaned PC by CCleaner.

I think it huge memory leak, because playing on minimal graphic settings dont call game crash.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on May 29, 2011, 07:05:12 PM
another game, another crash.
program sayd - Cannot create error report. Pls, check, that in your TEMP folder enoght free space.
Before starting that game i cleaned PC by CCleaner.

I think it huge memory leak, because playing on minimal graphic settings dont call game crash.
In order to fix the temp error and being able to create dmp files you need to increase your virtual memory, described in this post http://easternfront.org/forums/index.php?topic=1677.msg56631#msg56631 (http://easternfront.org/forums/index.php?topic=1677.msg56631#msg56631)

Games crashed right when it tries to start up.

I fixed the updater problem, but when I click on "Play" the game crashes straight away...
Do not hijack the thread, the launcher "bug" is a different thing and has his own topic stickied about how to fix it:

http://easternfront.org/forums/index.php?topic=5962.0 (http://easternfront.org/forums/index.php?topic=5962.0)
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Tigercat on May 29, 2011, 09:40:19 PM


Thanks for this great mod i love it! especially the no pop cap mode  ;D.
but i am having trouble with the launcher i look att the EF_Launcher_Log and it says (503) that the servers are not avalible.
i dont know if its really something wrong but it happends on the webbsite for me also.
ps. Sorry for my english im swedish so... :P

                                                       //Tigercat
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on May 29, 2011, 09:49:07 PM


Thanks for this great mod i love it! especially the no pop cap mode  ;D.
but i am having trouble with the launcher i look att the EF_Launcher_Log and it says (503) that the servers are not avalible.
i dont know if its really something wrong but it happends on the webbsite for me also.
ps. Sorry for my english im swedish so... :P

                                                       //Tigercat
Read my comment above yours.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Nexant on May 29, 2011, 10:05:52 PM
*What map were you playing? The Scheldt aka  6p_close_river_combat Raining

*Which factions were involved?  All of them 1 Brit Normal, 1 USA Hard, 1 Russian Me, 2 Wehr Normal, 1 PE Normal

*What were you doing when the crash occurred? Try to be as accurate as possible!    Game was only 10 minutes in max.  In the final minute I issued the soviet propaganda tool on 2 squads 1 (Conscript) was in a outpost doing nothing and the Command Squad was in an adjacent building shooting at Nazis along with 2 MG Dugouts.  The Command squad lost 2 men to snipers, then leveled so I commanded them to exit the building which puts them adjacent to the Outpost so they could resupply and it crashed immediately after they exited.

*Do the crashes happen during every or almost every game?
Almost every other game.  Only when I play as Russian so far.  I have successfully concluded 2 out of 9 games as Russian.  Ive played at least 3 with each other faction with no crashes.

DxDiag included

Addition: If it matters...out of the approx 18 games with EF about 9 would be with myself w/AI vs AI skirmish and this was the first time I crashed playing Russian that way.  The other 2 I did complete the game and the rest were with other factions. 
  I've tried with a friend over MP of the 2 of us vs AI and out of 9 games I've tried Russian 6 and crashed every time while playing with a connection to someone else.   There are a few games I didn't count when both of us were Russian and he crashed before I could or would.

Superb error report! Next time please check that you include the correct warnings-log as this one doesn't note any crashes.
-cope.

That was the only warning log in the folder for that date.  Not sure then.  The game ctd with the automated warning and submission popup to Relic too. -Nexant
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: melvincommie on May 30, 2011, 12:16:23 AM
Hello, I was playing on Leningrad, I created unit of Ingenery, clicked on it and the gamed ctd. I tried a different map, The Scheldt and same thing happened again crashed when I clicked on the Ingenery unit. I have updated to 2.602. Sorry to bother you guys, your help would be much appreciated comrade, thanks.
Title: Re: [1.4] List of known issues
Post by: Gatik417Irene on May 30, 2011, 07:17:02 AM
Map: Lyon {4}
Factions: One (Player) Soviet; Two British; Three Wehrmacht; Four Panzer Elite;
Actions: ZIS-3 Emplacement was shooting at two Panzer IV tanks.
Frequency: They happen every game but what I'm doing in the game seems irrelevant. The crash happens when tanks are beginning to become major players in the game.
Notes: I use several computers to play this excellent mod so I'm certain my computer is not a factor. However, what version I am using may be important. I have the latest Relic patch and the latest Eastern Fronts patch. If I play on two computers, the crash only happens on one computer, kicking the other and continuing the game for the other. Which computer is kicked is random. Sorry, no .dmp file, but the log files and a replay are in the zip folder attached.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Copernicus on May 30, 2011, 01:08:27 PM
@Nexant:
Seems to be out of memory.

@melvincommie:
I suggest reinstalling EF, that might help. I haven't seen this error before and it is not as obscure as others are.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on May 30, 2011, 06:39:37 PM
Map: Lyon {4}
Factions: One (Player) Soviet; Two British; Three Wehrmacht; Four Panzer Elite;
Actions: ZIS-3 Emplacement was shooting at two Panzer IV tanks.
Frequency: They happen every game but what I'm doing in the game seems irrelevant. The crash happens when tanks are beginning to become major players in the game.
Notes: I use several computers to play this excellent mod so I'm certain my computer is not a factor. However, what version I am using may be important. I have the latest Relic patch and the latest Eastern Fronts patch. If I play on two computers, the crash only happens on one computer, kicking the other and continuing the game for the other. Which computer is kicked is random. Sorry, no .dmp file, but the log files and a replay are in the zip folder attached.
Why you posted exactly the same message than above? We need your dmp file to check the error. If you have the Temp Error while crashing, in order to fix it and being able to create dmp files you need to increase your virtual memory, described in this post http://easternfront.org/forums/index.php?topic=1677.msg56631#msg56631 (http://easternfront.org/forums/index.php?topic=1677.msg56631#msg56631)
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Gatik417Irene on May 31, 2011, 06:33:39 AM
Sorry about posting twice. I tried posting a dozen times and my internet didn't seem to be having it. I deleted one of the posts. The game never says that it is unable to create the error message and it seems that that is not the issue. Attached to this post is a .dmp from another computer having the same issue. Does that help in any way? The DMP file is in DMP.zip and the other files included in my previous post are in TotalReport.zip. Thank you for the rapid reply.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: PanzerMan on May 31, 2011, 12:25:22 PM
1) Refinery
2) Brits, USA, Soviets vs Wermacht, PE, Wermacht
3) I was clicking to my squads at the Puma through mini map
4) in each map this crash annoy me

P.S. There is no any ".dmp" file in the Temp, but there was some "fwtsqmfile06.sqm". All in archive.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: jujubean on May 31, 2011, 01:07:41 PM
Fantastic mod, but it crashes to desktop 3 out of 4 times for me, normally 20-30 minutes in, but sometimes after just 5 minutes. Nothing in particular seems to trigger it (I'm normally just moving mortar squads, AT, infantry or armour around the place - not much help I know!)

I am running release 1.4 of the mod on the steam version of COH 2.602.0 on Windows 7 64-bit

My setup (nothing over-clocked):

Core i5-750 cpu
8GB DDR3 RAM @1333mhz
ATI HD-6850 GPU

I have tried un-installing and re-installing the mod, changing video settings down from 'ultra' to 'high', installing latest video, sound and mouse drivers, even upgrading my PSU, all to no avail. Memory tests came up clean. The game seems to work fine on the base version of the game (TOV or OF), even on the same map.

I was playing the hedgerow siege map with 1 russian (me), 2 american cpus vs 3 wehmatch cpus.

Any help would be greatly appreciated!!
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Arcanine on May 31, 2011, 04:54:36 PM
Another crash.
map - battle on river. (6)
players - me WM
ally CPUs - WM exp, PE hard
enemy CPUs - 2 USSR exp and USA exp.
last 10 seconds before crash I was waiting for resources to build pak-38. last my action was selecting Wehrmacht barracks.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Nexant on May 31, 2011, 11:28:47 PM
@Nexant:
Seems to be out of memory.

I've never had that issue before with vanilla on this computer.  Is it Video card memory or RAM your referring too?  Because I know for RAM according to my usage program its only around 55% and I wasn't getting messages that my settings are lagging the game like some people I play with before.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: knox on June 01, 2011, 06:16:48 PM
hello iam new in this forum, i played Eastern front for a month now, and suddenly 5 days ago my problem began, first EF lancher crash (i fix it with the solution in this forum) then when i start a match in skirmish or lan i have a error report every time with every map and any faction, the game does it with 1.31 and 1.4, i have tales of valors 2.601, i like your mod i want to play it, please help !!!!!!!


Post Merge: June 01, 2011, 06:26:13 PM
hello iam new in this forum, i played Eastern front for a month now, and suddenly 5 days ago my problem began, first EF lancher crash (i fix it with the solution in this forum) then when i start a match in skirmish or lan i have a error report every time with every map and any faction, the game does it with 1.31 and 1.4, i have tales of valors 2.601, i like your mod i want to play it, please help !!!!!!!
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: applespua on June 02, 2011, 05:33:52 AM
Have experienced repeated crashes on all new (1.40 maps) to the point where my computer completely shuts down.
Last crash was playing mahiljou map - I always play Pe v soviet.
Game starts to freeze and lag before crash - Graphics are turned down, only using half of capacity.
Error report - 860686

Thanks
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Copernicus on June 02, 2011, 12:51:31 PM
@knox:
Please update CoH to 2.602. EF 1.4 doesn't work with 2.601.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: knox on June 02, 2011, 08:31:05 PM
but it does it with 1.31 to!!!

Post Merge: June 02, 2011, 08:34:07 PM
the prblem start with the 1.31!!!

Post Merge: June 02, 2011, 08:37:39 PM
i need a solution for 1.31!!
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on June 02, 2011, 08:50:19 PM
You need to install CoH update 2.602 and EF 1.40. That's your solution.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: knox on June 02, 2011, 08:51:56 PM
so you don't now the problem with the 1.31??
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on June 02, 2011, 09:14:52 PM
so you don't now the problem with the 1.31??
What problem ????

The thing is, the last version of Eastern Front is 1.40. We offer support for that version, unless i misread something you wrote.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: knox on June 02, 2011, 09:30:08 PM
the crashs happen with the 1.31 and the 1.4, that's the problem, in the begining of a match!!!
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on June 02, 2011, 09:55:37 PM
the crashs happen with the 1.31 and the 1.4, that's the problem, in the begining of a match!!!
Uninstall EF, make sure all the files are gone and then reinstall EF 1.40.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: knox on June 02, 2011, 10:52:06 PM
i alrady delet it and erinstall severla times, for the past week and nothing changes with the 1.31 and 1.4!!
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on June 02, 2011, 11:47:01 PM
i alrady delet it and erinstall severla times, for the past week and nothing changes with the 1.31 and 1.4!!
The game will crash if:

a) You have CoH 2.602 and EF 1.310.

b) You have CoH 2.601 and EF 1.400.

You should check what CoH version you have.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: atise on June 03, 2011, 10:14:12 AM
after about 10-15secs loading into everymap it goes into a complete freeze then crashes opening the relic crash report thingy.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Rikard Blixt on June 03, 2011, 02:49:43 PM
after about 10-15secs loading into everymap it goes into a complete freeze then crashes opening the relic crash report thingy.

CoH:EF Version?
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: atise on June 03, 2011, 11:21:04 PM
yes EF
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Rikard Blixt on June 03, 2011, 11:32:28 PM
What version of EF...
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: atise on June 03, 2011, 11:40:16 PM
1.40 (total download)
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: knox on June 06, 2011, 07:34:50 PM
blackbishop i have COH 2.601, I tried with EF 1.31 and 1.4, the two of them crash every time!!!
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on June 06, 2011, 08:13:43 PM
EF 1.31 works with any CoH game at version 2.601 as EF 1.40 does with 2.602 that's for sure. Make sure you are not trying to run EF in the BETA Patch version from Steam... that ain't gonna work.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: atise on June 07, 2011, 02:08:03 AM
w/e beta patch is.. steam auto patches games. so i rly dont know what u mean by beta
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on June 07, 2011, 02:24:53 AM
w/e beta patch is.. steam auto patches games. so i rly dont know what u mean by beta
Company of Heroes Retail Patch - Beta Test (http://www.companyofheroes.com/forums/community-news-feed/topics/company-of-heroes-retail-patch-beta-test) ::)

I don't think they updated that version as well.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: atise on June 07, 2011, 06:31:34 AM
thats a different game and no im not trying to run it from that beta test version
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: donghaijie on June 07, 2011, 03:40:48 PM
cant play 
crashes  every game beginning
about  10 second  damn  :-\

Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Rikard Blixt on June 07, 2011, 04:51:53 PM
Need warnings.log , donghaijie.

What EF Version, and CoH Version do you have?
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: donghaijie on June 07, 2011, 06:02:17 PM
Need warnings.log , donghaijie.

What EF Version, and CoH Version do you have?
I update to 2.602 
 It is better   
but still crashes  in 20-30 minutes :-\
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Rikard Blixt on June 07, 2011, 06:47:08 PM
Try lowering your graphics overall. Try for example lowest possible settings and see if it becomes better.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: seb4771 on June 07, 2011, 07:56:58 PM
Hi,

Using coh tov 2.601 + EF 1.40, trying run 3vs3 (2ai + 3ai) with MP skirmish, anything maps and game crash after -1 minute.

Tested with or without graphics.

No pb with 1.3x version (or others big mods)

Spec : Intel Qx9650 + 4870x2 (11.5b+cap4) + 4 Go.

Thanks
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on June 07, 2011, 08:34:15 PM
Hi,

Using coh tov 2.601 + EF 1.40, trying run 3vs3 (2ai + 3ai) with MP skirmish, anything maps and game crash after -1 minute.

Tested with or without graphics.

No pb with 1.3x version (or others big mods)

Spec : Intel Qx9650 + 4870x2 (11.5b+cap4) + 4 Go.

Thanks
1.40 is not compatible with 2.601. You need to update to 2.602.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: vonklaus on June 07, 2011, 10:39:11 PM
you must have 2.602 and 1.40 any other combination wont work even if you want them to and post a million question why it wont.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: donghaijie on June 08, 2011, 04:03:13 AM
Try lowering your graphics overall. Try for example lowest possible settings and see if it becomes better.
lower setting
I did that before in EF1.3  It's not working~
 AMD955+HD5850+4G 
later I'll post new crashes report~ o(╯□╰)o
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: TheAllMihtyOne on June 08, 2011, 04:55:23 PM
I open launcher, press play (I deactivated automatic updater) It loads the screen goes black (as it usually does) but instead of giving me the loading screen it crashes and gives me the "your game crashed do you want to send a report to relic?" window (the yellowish one) but it don't give me any clues about what caused the crash. This is not just with EF it happens when i start any other Company of heroes except when i use the autorun on the Disk.

If this seams to be a problem on relics side ant not EF's please tell me where i can find help about that.


[Edit]

Thx for the help I can start the game now!
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Copernicus on June 08, 2011, 05:11:14 PM
@TheAllMihtyOne:
Update your graphic card driver.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: BDNeon on June 08, 2011, 05:27:45 PM
Sorry to seem like a nagging nelly but did anyone ever figure out what triggered the crash I posted on page 1?
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: jujubean on June 09, 2011, 11:11:43 PM
Ditto.
Title: Game freezes
Post by: ravingcandy on June 11, 2011, 06:46:59 PM
I've tried to check if anyone is experiencing the same freeze as I am, and I havn't been able to find any mention of it:
The game doesn't crash, it just freezes, doesn't matter what faction/map I play, when I start the game, it loads halfway, freezes for a while, then a little while later it will load the rest.
Then, as soon as you get out of the loading screen to the actual game, it just freezes. I can move the camera around fine, click on units/buildings, command trees, but otherwise the actual game is just frozen.
It's just like when you play online, and someone turns of their connection, it freezes in the same sort of way; you can click on units and stuff, but the game itself has paused.
Nothing else happens, it doesn't crash or anything. I've tried to play online with one of my friends, and it kept on asking me to kick him and vice versa.
I've uploaded a screenshot with this post.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Walentin 'Walki' L. on June 11, 2011, 07:41:26 PM
It's the map Leningrad and it's bugged at the moment. Already fixed will be included in the next patch I think.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: ravingcandy on June 11, 2011, 07:57:50 PM
Wow, I had no idea.
My friend was probably screwing with me when he said his was just fine.
Damnit.
But thank you anyway.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: tintin2 on June 11, 2011, 08:14:25 PM
Always the same, reliccoh crash report after games craches.
Patch 2.602 EF 1.40 full download
W7 x64

I was playing bastogne, (not a EF map) but that does not matter
It crashes with any map.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Dapperdawg on June 12, 2011, 07:49:28 PM
my game crashes everytime I click on a unit at  the start of the game  >:( (if there is a topic on how to solve this I haven't found one)
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on June 12, 2011, 08:59:33 PM
my game crashes everytime I click on a unit at  the start of the game  >:( (if there is a topic on how to solve this I haven't found one)
That means you're either:


There are a lot of posts about that since 1.40 went live. Check if you are running CoH 2.602 and EF 1.40. Other combinations are not gonna work.

If you already did this, uninstall and check that Eastern_Front folder is removed. Reinstall it and if continues crashing post the necessary files mentioned at OP. But the most probably reason of your crash is due to using and unsupported version.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: BDNeon on June 13, 2011, 04:20:20 AM
What does it mean if we posted a crash report and never got any official feedback on this thread? Does it mean we didn't submit it right, or that you guys just couldn't figure it out?
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Copernicus on June 14, 2011, 12:06:38 AM
It means the error is too obscure to have any chance of being fixed w/o any PDB file/sources in acceptable amount of time.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: TMC1004 on June 14, 2011, 02:05:01 PM
my game crashes after i click an ingeniery 10 secs into the game.
what happened?

COH TOV patch 2.602
EF version 1.4
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on June 14, 2011, 05:31:28 PM
my game crashes after i click an ingeniery 10 secs into the game.
what happened?

COH TOV patch 2.602
EF version 1.4

Uninstall EF and check that Eastern_Front folder, factionfix.dll and luaconstants.dll files were deleted.

Then reinstall EF 1.40.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: deffypoo on June 15, 2011, 02:22:28 AM
So i have 2.602 installed, and the 1.40 of EF installed. I can play campaign fine, but when i do a skirm, it loads the map to about 75% and just stops. after a few minutes, the game shuts down.

i play soviet + brit vs Pe + Pe

map was point du hoc. annihilation, fixed points, and normal resources.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on June 15, 2011, 02:29:21 AM
So i have 2.602 installed, and the 1.40 of EF installed. I can play campaign fine, but when i do a skirm, it loads the map to about 75% and just stops. after a few minutes, the game shuts down.

i play soviet + brit vs Pe + Pe

map was point du hoc. annihilation, fixed points, and normal resources.
Can you upload the files cited in the OP?? If your pc doesn't generate those files try increasing your virtual memory. You can try these advices:

http://easternfront.org/forums/index.php?topic=1677.msg56631#msg56631 (http://easternfront.org/forums/index.php?topic=1677.msg56631#msg56631)
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: ZenAgain on June 21, 2011, 07:17:33 AM
Map: The Scheldt (locked positions, 1000vp, high resource)
Players: 1, 2 and 3 were hard Soviet AI; 4 was hard Wher, 5 was hard P.E. and I was Wher in 6
The game had been going on for less than 10 minutes, 20-10 seconds before the crash I reinforced a mg squad and then sent them an order to move to the northeast edge of my base. 10-1 seconds before the crash I moved my camera to watch another mg squad move up to a bunker I had build on the tiny island. The island was being attacked by Conscripts and Command Squads and I then ordered the mg squad inside the bunker. I noticed the Soviets had repaired the northern bridge and just sent their first squads across. I moved my camera to see what type of units were coming across the bridge (about 4 Ingenery, 2 or 3 Conscripts and one Strelky were all that were visible through the fog of war) and the game immediately crashed.

Computer: Intel e6420, nVidia GTS250, 3 gig of RAM and 32-bit Windows Vista.
Game: CoH 2.602 and EF 1.4 All graphics were set to lowest settings with object scarring off.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Mr.ious.Q on June 22, 2011, 08:51:19 AM
Uh guys i don't know my problem is concern as crash or window problem. Now i'm using window 7 Ultimate pack, when i ever i start Coh or along with other games like BFBC2 after running for a while about 5-10 or maybe 30-45 minutes it jump out to the desktop but no crash error was reported and i could proceed playing because my game was still on the taskbar. Sometimes when i got back in but still be removed out again. And my comp run the game smoothly with a little bit laggy- all my settings are medium and high. 
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Rikard Blixt on June 22, 2011, 02:33:21 PM
Try lowering settings and/or increased virtual memory.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: felipeconqueso on June 25, 2011, 09:31:19 AM
every time I play a skirmish the game crashes 15-20 minutes in, I've plaued as all the factions on multiple maps and I haven't seen anything in common when it crashes except it crashes EVERY game. I have several dmp files to attach for ya
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Copernicus on June 25, 2011, 11:59:39 AM
@felipeconqueso:
Seems like it is out of memory. What are your system specs? You might want to try lowering your settings.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Copernicus on June 25, 2011, 03:31:25 PM
@Enigma:
I don't speak Russian and nobody from our team does AFAIK. I deleted your post because the language to be used on this forum is English. If you still want to post in Russian language, please also post a translation. I absolutely can't help you without understanding your problem.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Enigma on June 25, 2011, 06:00:50 PM
@Enigma:
I don't speak Russian and nobody from our team does AFAIK. I deleted your post because the language to be used on this forum is English. If you still want to post in Russian language, please also post a translation. I absolutely can't help you without understanding your problem.
I ask: Why play falls through 10-15 seconds after beginning?
(If english very bad - guilty translator).
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on June 25, 2011, 07:25:27 PM
@Enigma:
I don't speak Russian and nobody from our team does AFAIK. I deleted your post because the language to be used on this forum is English. If you still want to post in Russian language, please also post a translation. I absolutely can't help you without understanding your problem.
I ask: Why play falls through 10-15 seconds after beginning?
(If english very bad - guilty translator).
Make sure you are using CoH 2.602 with EF 1.40. If you are using a different combination will crash.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: tintin2 on June 25, 2011, 08:01:38 PM
I've noticed every time my game crashes it has to do with the russian SU-85 or SU-122. I hit or destroy one of them there is always a good possibility it craches
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on June 25, 2011, 09:08:01 PM
Or current SU-122 is bugged atm; to avoid crashings while using it (or being used against you) you can:

Title: Re: [1.4] Game crashes/freezes - Post here
Post by: felipeconqueso on June 25, 2011, 10:17:07 PM
@felipeconqueso:
Seems like it is out of memory. What are your system specs? You might want to try lowering your settings.

I already tried that, I put all the setting as low as I can but here's my system specs

OS: windows 7 64 bit
processor: AMD Turion II ultra dual core 2.5 GHz
RAM: 4.00 GB
video: ATI mobility Radeon HD 4350
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Enigma on June 26, 2011, 01:57:44 PM
 Modes EF possible install on simple Company of heroes or needs Opposing front (tales of valor)?
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Max 'DonXavi' von B. on June 26, 2011, 02:26:20 PM
Every constellation is possible. It really doesn't matter.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on June 26, 2011, 07:05:24 PM
Modes EF possible install on simple Company of heroes or needs Opposing front (tales of valor)?
If you have vCoH you will be able to play as US, Wehr and Soviets and also play the Original Campaign.

You will only need OF to unlock Brits(and the reward Brit faction), PE and it's campaigns.

With ToV you will have all the factions but without the campaigns (only mini-campaigns from ToV are available).

If you own different keys just combine the "features".

Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Killar on June 27, 2011, 07:09:08 PM
Crashed by watching my heavy mortar hitting my soviet allies troops

there is no dump in my temp
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: striker83 on June 28, 2011, 10:26:40 AM
HELO ,,this was start hapening on version 1,40 (yes evrything is updated 2.602 tales of valor)

i play with evry faction and only and alwys crash with soviet union after 7-10 minuts i think that alwey that ocures when trying to produce new tanks,becose never try nev soviet tanks :),,

i have game boster, create shorcut,incresed virtual memory,,,

"""i was put 3 files in rar"""

THANX on good mod,, and on help if posible ;)
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: striker83 on July 01, 2011, 01:06:17 AM
HMM.... i was change sound setigns from maximum and some more thing ond sound options and from that i playing with SSSR ALL TIME PLAYED ABOUT 5-6 HOURS AND NOT EVEN SINGLE CRASH,,I DONT KNOW IF THIS HAVE SOMTHING WITH CRASHES BUT FOR ME IS MORE THAN HELPED,,,players who have crashes(but all have do on wright way) try this dont have nothing to loose,,
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: KILLTEK on July 01, 2011, 06:10:15 PM
The map was Lyon two soviet Vs 2 Wehrmacht naval forces were used
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: ghostdog on July 03, 2011, 10:06:38 AM
Hello!

First of I want to say that this is one wonderful mod!

I experienced a crash on a custom Stalingrad map that I've been using for a long time with the vanilla game.

It's a six player skirmish game. I was playing as the Soviet Union with 2 npcs as soviets vs 3 wermacht npcs. The crash occured during an attempt to create a unit in my base after 20 minutes of play time. I'have installed Tales of Valor with 2.602 patch and 1.40 version of EF.

I have the game set on the highest settings. My specs are:

Athlon II X4 640 3GhZ Quad core
7 gb of ram
Nvidia GF GTX 460 768 mb
Windows 7 Ultimate 64 bit OS

Here are the logs:

http://www.mediafire.com/?7n27uw38sc8k8wl (http://www.mediafire.com/?7n27uw38sc8k8wl)
http://www.mediafire.com/?8r9o6a9du9vddow (http://www.mediafire.com/?8r9o6a9du9vddow)
http://www.mediafire.com/?nvo3ccpv2w13b34 (http://www.mediafire.com/?nvo3ccpv2w13b34)

Thank you!
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: e22big on July 08, 2011, 01:17:42 PM
have the same problem, help please..

Post Merge: July 08, 2011, 01:24:52 PM
re-installing is not working, I try installed on two pc, the result is the same.. (CoH is fully patch, of course)
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: kan66138 on July 13, 2011, 12:33:40 PM
Hello.
  I have some very problem here:'( ,
1.When I wait for loading(about 3/4) It stop and an error message come out.(Always, not all the times)

2.when the tank shot by AT gun or flamethower, it became black and
  my computer become very lag when i soom on it.
   
what should i do ??? 
   PS: sorry for my poor English  ;D
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on July 13, 2011, 05:54:17 PM
You should check this for the TEMP error:

http://easternfront.org/forums/index.php?topic=1677.msg56631#msg56631 (http://easternfront.org/forums/index.php?topic=1677.msg56631#msg56631)

You also need to provide us the files listed on the first post of the topic in order to help you.

If your PC lags while playing you don't have enough resources, could you post your rig?
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Pauly3 on July 17, 2011, 08:52:20 PM
My EF randomly crashes i cant figure out why. it freezes and puts me back to windows. It happened on  multiple occasions.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Stewox on July 22, 2011, 01:53:46 AM
Happens with SOVIETS only

This should be critical priority crash. It's making whole game unplayable.


My firend has a crash always as he's playing normally with soviets , we play online with other and he crashes a lot , it's the bug of the mod , the soviets are bugged.


We do not know what map causes this , i just selected some maap and i got a crash too.

NOTE: THE GAME DOES NOT CREATE A CRASH DUMP.  I think there is SOME crash dumps but this time there's none, it may create a dump next time i will continue testing for crashes. My firend said he can't find the dmp file (but he's a lazy guy when using a PC so his word is not like 100%) I have checked many temp folder and none have it , there was one dump but it was old , previously long ago.


The crash chance is 60%. It happens a lot, it's like from early to late-mid game , it's never at the start or at the very very end , it might be late in mid game, or at mid, when i played skirmish alone it was relatively early game.


This is a very critical bug, it's been bugging us half a year i think
- 1.40 didn't fixed ofcourse.



Appears to crash randomly without any patterns
Also crashes randomly so we don't suspect any certain point/event that causes it.


He's system is inferor to mine but still well capable. IDK details of his machine very much but i know he prolly has nvidia GPU and not something high-end (he bought OEM PC)

I got a high end Intel based custom PC, with radeon HD5850 GPU , this same error was happening on my old HD4870 GPU too.

The system is very stable , the rams are even kept at normal 800 mhz while rated for 1066.  And the system is not overclocked.

Prime95 survives an all-nighter no prob. Running Crysis at full gfx too, doing all sorts of modding and apps and whatever.

http://www.mediafire.com/?76s7thjod0uf257 (http://www.mediafire.com/?76s7thjod0uf257)

I included some more files from my crash.


Is there maybe i can do a manual DUMP of the process when it crahses, ill see what i can do if the process hangs and doesn't closes down too fast.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on July 22, 2011, 03:08:59 AM
@Stewox
If you are using a  32 bits OS, you will have similar crashes all the time, we cannot fix that.

Just remember to avoid using ultra settings.

Also, you can try checking this link:

http://easternfront.org/forums/index.php?topic=1677.msg56631#msg56631 (http://easternfront.org/forums/index.php?topic=1677.msg56631#msg56631)
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Stewox on July 22, 2011, 08:57:03 AM
I have created a new thread to keep this one clean

I have named the thread "Game breaking soviet crash(critical)" here http://easternfront.org/forums/index.php?topic=6379.0 (http://easternfront.org/forums/index.php?topic=6379.0)


The reply to your quote is also there, blackbishop.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Bull-Saw on July 25, 2011, 05:13:06 AM
it happens every time i start a game. right when i click on a unit. regardless of map or faction
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on July 25, 2011, 05:52:26 AM
it happens every time i start a game. right when i click on a unit. regardless of map or faction
If you haven't patched your CoH to 2.602 and use 1.40, you will get this error.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: simplicity8 on July 28, 2011, 01:07:35 PM
Hi I also crashed but this was Mid Game and it has happened 3 times in a row since I started playing the new Eastern Front Version.

I was just moving the mouse to scroll the map when the game window deleted and an error report came up. I wondered if it was the graphics as they're on ultra full but I did a performance test and the Game said my frame rate average was 50, low was 20, and high was 100 so the performance was 'great.'

This is getting really annoying, because I love this game. Do you have a solution? Thanks alot.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on July 28, 2011, 05:51:37 PM
Hi I also crashed but this was Mid Game and it has happened 3 times in a row since I started playing the new Eastern Front Version.

I was just moving the mouse to scroll the map when the game window deleted and an error report came up. I wondered if it was the graphics as they're on ultra full but I did a performance test and the Game said my frame rate average was 50, low was 20, and high was 100 so the performance was 'great.'

This is getting really annoying, because I love this game. Do you have a solution? Thanks alot.
You can try not playing on ultra settings.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: simplicity8 on July 29, 2011, 12:21:09 AM
well I put it back to automatic settings and it still crashed, but I think I made the outlines of a white blank screen before it went to desktop. ARGH the new AI is just so good and every time I'm in the middle of an amazing battle with them it just crashes. Any fix possibilities?
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Mr.ious.Q on August 06, 2011, 01:17:42 PM
Guys can you show me the meaning of this crash report. It seems that i have this frequently.
(http://desmond.imageshack.us/Himg718/scaled.php?server=718&filename=unledotv.png&res=medium)
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Max 'DonXavi' von B. on August 06, 2011, 01:30:06 PM
That's the typical error report window for crashes. It doesn't contain any information about what's the reason for the crashes. You will need to upload your .log-files so a Coder can take a look at it and tell you what to do.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Mr.ious.Q on August 06, 2011, 02:59:57 PM
Could you tell me what is the directory to the .log files ?
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Max 'DonXavi' von B. on August 06, 2011, 03:35:44 PM
C:\Users\%username%\Documents\My Games\Company of Heroes\LogFiles

You'll need to upload the scarlog/warning files that were created immedeately after your game crashed. I can't 'read' them however, you'll have to wait for Copernicus or Rizz.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Mr.ious.Q on August 06, 2011, 05:48:32 PM
Maxi i will post the rar file to you. Can i have your email ?
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Max 'DonXavi' von B. on August 06, 2011, 05:52:43 PM
First of all I can't read the files. I don't have experience with that. Furthermore, there is an attach file option when you post under "Additional Options...", you can easily upload the files there, no need to have my email ;)
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Blackbishop on August 06, 2011, 05:58:50 PM
We need the files described in the first post of this topic, the logs are a part of them ^^, but the most important one is the dmp file.
Title: Re: [1.4] Game crashes/freezes - Post here
Post by: Mr.ious.Q on August 06, 2011, 06:00:06 PM
Ok here you are. Please help me.

Post Merge: August 06, 2011, 06:03:38 PM
Uh ^^ where to find the dmp files.