Author Topic: [1.4] Game crashes/freezes - Post here  (Read 14213 times)

Offline Copernicus

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[1.4] Game crashes/freezes - Post here
« on: May 27, 2011, 01:45:16 AM »
We figured out the TEMP Folder Full Error.
See here for more details.


Please include the following files:

*Documents/My Games/Company of Heroes/warnings.log
*Documents/My Games/Company of Heroes/LogFiles/scarlog.[Date-and-Time].txt
*Temp/RandomLettersAndNumbers.dmp (see below)

How to get the DUMP file
  • Hold Windows Key and click R
  • Enter "%Temp%" (without " " and with % %)
  • Find the .dmp file that was created at the time of the crash

Additional Information
Please provide the following information as well.

*What map were you playing?
*Which factions were involved?
*What were you doing when the crash occurred? Try to be as accurate as possible!
*Do the crashes happen during every or almost every game?


Doing this helps us figure out the cause of the crashes easier, and fix them. Posts without any relevant information will be deleted.
« Last Edit: May 27, 2011, 02:10:03 AM by Copernicus »
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Offline Jeff 'Robotnik' W.

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Re: [1.4] Game crashes/freezes - Post here
« Reply #1 on: May 27, 2011, 09:20:28 AM »
heres the logs for a crash caused by a shell from another tank hitting an SU-122

Thanks.
-cope

« Last Edit: May 28, 2011, 02:57:44 AM by Copernicus »

Offline BDNeon

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Re: [1.4] Game crashes/freezes - Post here
« Reply #2 on: May 27, 2011, 04:39:56 PM »
I honestly don't have the slightest idea what triggered this one, just randomly happened about 10 minutes into the match during a skirmish between some conscripts, upgraded naval infantry, and a commisar against some Panzergrenadiers. It was a 3v3 with 5 AI players on Hedgerow Siege, 3 Soviet vs 2 Wehr and 1 PE, me being one of the soviet players.

Can't analyze this one without a dump file.
-cope
« Last Edit: May 28, 2011, 02:58:34 AM by Copernicus »

Offline xenotype

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Re: [1.4] Game crashes/freezes - Post here
« Reply #3 on: May 27, 2011, 08:08:17 PM »
Same as above except on Montherme.  No idea what triggered it.  Naval infantry present. ~10min into match.

CoH was running out of memory and failed to allocate memory. System specs/dxdiag?
-cope.
« Last Edit: May 28, 2011, 04:03:20 AM by Copernicus »

Offline brandonn2008

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Re: [1.4] Game crashes/freezes - Post here
« Reply #4 on: May 27, 2011, 08:33:32 PM »
Here is a new dump file and all logs from the time. Map was a custom map called graves bridge. Was playing as Russia with three Russian allies against 2 WM and 2 PE, all AI.

CoH was running out of memory and failed to allocate memory. System specs/dxdiag?
-cope.
« Last Edit: May 28, 2011, 03:52:51 AM by Copernicus »

Offline cangarujack

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Re: [1.4] Game crashes/freezes - Post here
« Reply #5 on: May 28, 2011, 04:51:45 AM »
hello!!! i'm two problem with the EF mod...
ONE: when i lauch the EFlauncher.exe, start the check for update and the application crash....why? i've dasabled check for update at the startup of EFlauncher.exe and the game is functionally...but, when i play skirmish whit the soviet, at the start of the game when i select the unit engeneer the game crash!!!! why???
i use COH tales of valor v2.601
eastern front mod 1.40full
windows 7 professional 64bit
intel i7 980x
2 way sli nvidia gtx580
6GB ram

please, can you help me???
sorry for my english, i'm italian, i don't speak english very well


Offline Copernicus

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Re: [1.4] Game crashes/freezes - Post here
« Reply #6 on: May 28, 2011, 07:19:18 AM »
Install patch 2.602 for CoH. No other patch is supported.

PS: I'm also sorry for your English ;).
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Offline furby

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Re: [1.4] Game crashes/freezes - Post here
« Reply #7 on: May 28, 2011, 07:49:52 AM »
Hi
in fist BIG Thx for all your job =D
here my contribution to the crash report for 1.4

I tried to play "all" possible maps. But I have always a crash report after 1 minute of game. (so I don't know what it happened for the crash)
I played always SU with American ally, versus WH.
1vs1, 2vs2....

There files are crash report for the map "Godno"
I : SU
ally : American (middle)
Enemies : 2 WH  (hard)

please excuse my English, i' m French

Offline Copernicus

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Re: [1.4] Game crashes/freezes - Post here
« Reply #8 on: May 28, 2011, 08:04:15 AM »
You're using v2.601. Update to 2.602.
If you want to help me fix your bugs, please consider donating money so I can update my software :) Click here.

Offline brandonn2008

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Re: [1.4] Game crashes/freezes - Post here
« Reply #9 on: May 28, 2011, 10:27:23 AM »
I did run out of memory? Wow. Can't wait for games to be coded for 64-bit systems. I've got 8GB+2GB video ram and it can't even all be used!

Anyways, here is my DXdiag results.

Also, my system:
AMD Phenom II X4 @2.8GHz
8GB DDR3 RAM @1333MHz
AMD Radeon HD 6950 2GB

My friend's system:
AMD Phenom II X6 @3.2GHz
8GB DDR3 RAM @1333MHz
Nvidia GTX 470 1.25GB

Why does this not seem to crash on vanilla CoH, but crashes even with lowest settings on EF?
« Last Edit: May 28, 2011, 10:38:13 AM by brandonn2008 »

Offline Copernicus

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Re: [1.4] Game crashes/freezes - Post here
« Reply #10 on: May 28, 2011, 11:12:12 AM »
It failed to allocate memory and the most likely reason for this is that you're out of memory.
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Offline BDNeon

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Re: [1.4] Game crashes/freezes - Post here
« Reply #11 on: May 28, 2011, 03:16:39 PM »
Can't analyze this one without a dump file.
-cope


I tried to find the dump file per your instructions, but I didn't find it anywhere in that folder. What does the file typically look like, is it a hidden file or something?

Edit:

Hmm, crashed again, this time I DID find a dump file.

3v3 on Kiev, 2 Soviet AI and me vs 3 Wehrmacht, half hour into the match towards when things were wrapping up I tried to get my two IS2s and my IS3 to move to a new location when it crashed. It seems like a lot of these crashes are occuring after move to location commands.
« Last Edit: May 28, 2011, 07:02:14 PM by BDNeon »

Offline revoluzer

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Re: [1.4] Game crashes/freezes - Post here
« Reply #12 on: May 28, 2011, 11:20:46 PM »
I can't remember the map/situation/faction buth here are the files:


Post Merge: May 28, 2011, 04:12:49 PM
Another one:
I was playing as Wehrmacht vs. Sovjet CPU on Vienna.
Don't know what could have caused the crash.
I was producing an mg42 and having some skirmishes with the enemy

For me, the game is unplayable due to the sheer amount of crashes that happen to me.
« Last Edit: May 29, 2011, 12:16:00 AM by revoluzer »

Offline Arcanine

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Re: [1.4] Game crashes/freezes - Post here
« Reply #13 on: May 29, 2011, 04:45:13 AM »
Hi. tnx for good mod. But its crashing often(
map - Battle on river (6)
players - me WM. ally CPU (hard - PE, exp - WM), enemy CPU (hard - Brit, exp - USA, exp - USSR)
don't know what can trigger crash.
game crashing every game on different moments. earliest - 10min after start. latest - 1 second after win.

Graphic settings - medium and high
PC: CPU - i3 3.2ggc
RAM - 4gb
video - 9600GT 1gb
free HDD space - 350gb.

also dump file doesn't exist 0_o. and i don't know what scarlog you need - i give 2.

PS. sorry for my bad english. another time i hope dump file will be exist.
skype: sherman_firefly
Sorry for my bad english ;)

Offline Arcanine

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Re: [1.4] Game crashes/freezes - Post here
« Reply #14 on: May 29, 2011, 06:08:03 AM »
another game, another crash.
program sayd - Cannot create error report. Pls, check, that in your TEMP folder enoght free space.
Before starting that game i cleaned PC by CCleaner.

I think it huge memory leak, because playing on minimal graphic settings dont call game crash.
« Last Edit: May 29, 2011, 06:58:38 AM by Arcanine »
skype: sherman_firefly
Sorry for my bad english ;)